From Staff Reports

Optimum recently announced it is completing a $4.6 million investment in Tyler. The company is a local provider of internet, mobile, TV, and phone services.

As this investment is rolled out across the community, Optimum says local residents and businesses can expect enhancements to their internet network and product experiences as well as a deeper community presence in the area.

Optimum’s investment into its local network and infrastructure will enable greater internet network capacity, more reliability and increased speeds of up to a gigabit through a variety of technologies that further builds out the company’s network across Tyler, the company said in a press release.

“These network investments and enhancements, being completed by local Optimum teams and technicians, will bring superior network and product experiences for area residents and businesses to rely upon for all their connectivity needs,” the company said.

These investments come on the heels of the company introducing its new brand platform, “Where local is big time,” which centers on Optimum’s ability to bring customers the reach and connectivity resources of a large national provider with the localized care and support of a small business, catering to the unique needs of each community it serves.

“Our relationship with the Tyler community is incredibly important to all of us at Optimum, and we are honored to continue delivering quality connectivity services to local residents and businesses, now through key investments and enhancements into our suite of products and services in the area,” said Sean O’Connell, Senior Vice President, General Manager of Optimum Texoma. “We understand that these services enable our customers and communities to connect to the people, places, and experiences that matter to them most, and we are thrilled to continue bringing them strong and reliable internet, mobile, and video services as we work to make Optimum the connectivity provider of choice in Tyler and across the state of Texas.”

Optimum serves over 300 communities in Texas, delivering internet, mobile, TV and phone services to hundreds of thousands of customers. Over the last several years, the company has invested hundreds of millions of dollars upgrading its network across the state and has recently renewed its ongoing relationship with the Tyler community by entering into a new contract with the City of Tyler, which provides critical connectivity services to area schools, emergency services, municipal buildings, hospitals and more.

Optimum employs thousands of local teammates and partners across the state and operates over 20 retail stores in Texas to provide customers with care and sales support, which feature the company’s full suite of connectivity services and complete line of mobile device and plan offerings.

Through its care and support channels, Optimum said it has also seen double-digit increases in local customer satisfaction scores in Tyler and across Texas, marking improvements in customer experiences due in part to the availability of various digital support tools and services, including the My Optimum App, which make it easier for customers to connect with Optimum and ensure they receive positive customer service experiences.

“As part of Optimum’s commitment to making a positive impact in Texas and the community of Tyler, the company participates in programs with leading organizations such as DonorsChoose, FIRST, and Boys & Girls Clubs of America to further support the education and STEM learning of area students,” the company said. “Since its partnership with DonorsChoose began four years ago, the company has donated over $50,000 to local schools in the Tyler area, funding nearly 200 classroom projects in 30 schools across Tyler.”

Optimum Internet comes with whole home WiFi coverage with Smart WiFi for seamless streaming, working, gaming and more, built-in security, as well as 24/7 tech support. When paired with Optimum Mobile, customers can experience connectivity at home and on the go through one provider.

Optimum also announced the launch of Optimum Stream – a new video and entertainment experience now available to all customers in Tyler. Stream brings together live TV via the Optimum App alongside access to thousands of other streaming apps available for download through the Google Play Store. Through Optimum Stream, customers can access a variety of video packages to meet each household’s content needs and budget.

Customers interested in switching to Optimum can get save over $650 per year by enrolling in Optimum Complete, a line of internet plus mobile bundles which provide access to a variety of service levels and price points to meet the bandwidth and data needs of every customer. Optimum Complete includes packages that start at $55 per month for internet service with one mobile line, and delivers fast, reliable internet and WiFi in the home along with 5G, nationwide wireless coverage on the go to customers through one provider with one simple, transparent price point, providing complete connectivity, simplicity, peace of mind, and exceptional value.

Optimum has two stores in Tyler, including at 1847 Troup Hwy, Suite 300 in the Green Acres Shopping Center, open Monday through Saturday 9 a.m. to 6 p.m.; and 4949 South Broadway, open Monday through Saturday 9 a.m. to 6 p.m. and Sunday 11 a.m. to 5 p.m.